St Paul's Plaza
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- Jan 12, 2022
We want to acknowledge the brave and caring staff at the memory care facility here! Evelyn has been an angel for our dad. Not only has she been working double shifts and must be exhausted; you would never know as she always has a warm smile and a kind demeanor! She takes time to talk to each family member individually and is always kind and patient. The team is lucky to have her!
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St. Paul's Customer Experience T.
Jan 18, 2022
Hi Diane! We are so pleased to hear such kind words about our Memory Care staff! We will be sure to acknowledge Evelyn as well. Thank you for taking the time to let us know, we really appreciate it and value your feedback.
- Ashley P.Emerald Hills, San Diego, CA03Jul 23, 2021
They gave my grandma the vaccine without our permission after we told them we didn't want her to have it because she has Alzheimer's and health issues. After they gave it to her she got very sick and her face is swollen and now she's in the ER SUFFERING very bad and we are planning to SUE because we don't have money for how much it's costing us
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St. Paul's Customer Experience T.
Jul 23, 2021
Dear Ashley: Per regulation, vaccinations are not administered without family or resident consent. The Plaza is actively working with family on miscommunications, but are limited on ability to report facts of this situation due to HIPAA compliance.
- Arlin G.El Cajon, CA02914Jan 23, 2021
We have been researching various memory care locations for our 89 year old Dad and 91 year old mom. After looking at all other alternative locations we were recommended to check out St Paul's Plaza. What a true blessing when we made our initial call to St Paul. Kim Stratman, administrator and Lizette Schulz were so prompt and responded to all our questions. Once we were able to visit the site, with full PPE and their health protocols, we were impressed. Once we stepped in the facility for a tour, what a gem. It was only 5 years in operation, but the facility looks like you stepped into a "cruise". There are two areas for assisted living and memory care, we love all the windows and lighting throughout, there is a wide range of landscaping for our folks to walk around, and special events, dining area with menus, a pub (can't wait to order wings) for visiting families (after Covid), athletic facility with heated pool and athletic trainer, beauty spa and so much more.
When we brought our parents inside the facility, within 10 minutes our mom said "am I in Heaven"? After the tour our father said, "I was ready to die but now I can live forever". This really touched all our hearts.
Getting ready to move in, we were struck how the entire staff and community welcomed our parents. Besides Kim and LIzette's outstanding service, we also would like to thank Christian Cacho and Lindsay Hahn who made it so easy for our parents.
If I can put 6 stars, I would. The place is top notch, beautiful, high standards, well managed, many health professionals to assist all patients 24/7. I highly recommend for all to check this out for your elder needs. You will see this is the place for them. It has that "cruise" vibe!Helpful 0Thanks 0Love this 0Oh no 0Business owner information
St. Paul's Customer Experience T.
Jan 28, 2021
Thank you so much for your kind words. We are very proud of our staff and amenities at the Plaza and how well we provide care. We are blessed to have families like yours.
- Jeff W.Chula Vista, CA0163Jun 15, 2019First to Review
Very nice place, my mother in law placed a several thousand dollar deposit on a room for grand pa. Grand pa was not accepted to the facility well over a month ago, she has still not received her deposit. We plan to sue if she is not paid immediately!!!!!
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St. Paul's Customer Experience T.
Jun 17, 2019
Dear Jeff, I am very sorry your family had this experience. I called Kimberly today to explain that the check was mailed this morning. I am working with our Controller to impliment an efficient system so this does not happen in the futue. I really appreciate your bringing this to our attention, though I wish I had been informed earlier so we could have addressed this some time ago. Again, I am so sorry for this inconvenience.
- Tom C.San Diego, CA78197Nov 12, 2020
The plaza as we like to call it has been a wonderful Home for my parents for nearly two years now. From the moment my parents arrived it to now, my parents have found an amazing community. Compared to other communities, the plaza is a gem - it feels like a high end hotel but doesn't break the bank. Genesis was phenomenal getting us the best rate and finding the perfect rooms. The staff is gracious, kind and caring - what you'd expect and then some. The plaza just gives you that special home like feeling you won't find in other communities. An added bonus is Sharp Rees-Stealy is right across the street so my parents can walk to their doctors, get labs, and see specialists. There are several restaurants and a park within walking distance as well. The community activities and on site fitness are also an added bonus. If you haven't considered the plaza, take a look... you'll be very glad you did!
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St. Paul's Customer Experience T.
Nov 23, 2020
Hello Tom, thank you so much for your kindness. We appreciate your wonderful review, and of course, we love being home for your wonderful parents.
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